Useful Hints & Tips » Order Process

The ordering of Wedding Stationery from Répondez s’il vous plaît can be broken down into a number of easy stages:

Step 1 – place your order on-line:

1.     Browse our range of wedding stationery designs in our online shop.  Each of our ranges contains Wedding Invitations, Evening Invitations, menus, Order of Service cards, Thank You cards, reply cards and place cards.

2.     Once you have found the right stationery design for your special day then add the items you require to your shopping cart

3.     When you have finalised your order you will be taken to the PayPal website where you can pay for your stationery using your PayPal account or one of the credit/debit cards listed. Please note the name that will appear on your statement will be our parent company, JMW Imaging.

4.     Once your order has been paid for you will be sent an email confirmation of your order together with a receipt from PayPal.

Step 2 – Wording, Fonts & Photo’s:

1.     One of our designers will contact you by email shortly after you place your order to discuss your choice of wording and your preferred fonts. You can see samples of wording and our favourite fonts following the links on the left menu bar.

2.     If you have chosen a design that uses a photograph that was taken by a professional photographer, please ensure you have permission to use the image on your stationery – it is not the responsibility of Répondez s’il vous plaît to contact whoever has the copyright of the image to obtain their permission. All images must be of high printable quality i.e. 300 dpi.

3.     Photographs from your wedding day can be used on your Thank You cards and will not be printed until after the event.

Step 3 – Initial Proofs:

1.     Based on your choice of wording from Step 2, we will design each item of stationery for you and email you some FREE digital proofs for your approval; this will take 3-5 working days depending on our workload at the time.

2.     We ask that you check over your proofs very carefully for spelling and to ensure the wording is correct and also to check the layout is as required; this is so that we can make any necessary amendments before sending the finished design to the printers. Nothing will be printed until you are 100% satisfied.

Step 4 – Confirmation, Printing & Dispatch:

1. When you are 100% happy with your designs we will ask for written confirmation either by letter or e-mail that the proof is fine and that no further amendments are required. We will not commence printing until the customer confirms that all is okay and we have the go ahead. Please note that e- mail confirmations are dated and filed.

2. Once we have received your final approval of the wording we will send the order through to the printers for production – further amendments cannot be made once the order has been sent.

3. After we have received the order back from the printers we will check that it is as specified; delivery from the printers is typically 5-14 business days from receiving your confirmation but can take a little longer during busy periods.

4. After being checked the stationery is dispatched to your door (a signature will be required upon delivery).

5. An email will be sent to you confirming the date of dispatch.

We hope the above information was useful but if you have any remaining questions or would like to discuss your design requirements please contact us by by telephone on 08458 361869 or via email on info@repondezsilvousplait.co.uk.

That’s all there is to it, now have a wonderful time shopping in our online store.